1. Agreement to Terms

By accessing our website, using our services, or subscribing to our SMS program, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you ("Client," "you," or "your") and AMPL Consulting ("Company," "we," "our," or "us").

2. Description of Services

2.1 Consulting Services

AMPL Consulting provides AI automation consulting and implementation services, including:

• Business operations audits (£750-1,000)

• Custom automation system design and implementation

• Process optimization and workflow automation

• Email automation and CRM integration

• Voice AI systems and communication automation

• Ongoing support and optimization

2.2 Service Model

Our services are delivered through a done-for-you and done-with-you collaborative engagement:

• We design and implement custom automation solutions tailored to your business

• You provide necessary information, access, feedback, and strategic input

• Success requires active client participation and collaboration

2.3 What We Are NOT

• Not a plug-and-play solution: All implementations are customized to your specific needs

• Not a get-rich-quick program: Results require time, effort, proper implementation, and ongoing optimization

• Not guaranteed results: While we share real client outcomes, individual results vary based on numerous factors

3. SMS Messaging Program Terms

3.1 Program Description

By subscribing to our SMS program, you consent to receive text messages from AMPL Consulting on the phone number provided.

3.2 Two Types of Messages

Transactional Messages (Non-Promotional):

• Appointment reminders and confirmations

• Audit scheduling and results notifications

• Project updates and deliverable alerts

• Account notifications and service communications

• Support responses and administrative messages

Marketing Messages (Promotional - Optional):

• Educational content and automation tips

• Case studies and success stories

• Special offers and service announcements

• Industry insights and best practices

• Event invitations and webinar notifications

3.3 Consent Requirements

• Consent must be provided separately for transactional and marketing messages

• Marketing consent is optional and not required to use our services

• Entering a phone number alone does not constitute consent

• You may opt-out of either category at any time

3.4 Message Frequency

• Transactional: Varies based on your service engagement and activity

• Marketing: Approximately 2-8 messages per month (frequency may vary)

3.5 Costs and Carrier Information

• Message and data rates may apply based on your carrier's plan

• AMPL Consulting is not responsible for carrier charges

• Carriers are not liable for delayed or undelivered messages

• Our program works with major carriers; check with yours for compatibility

3.6 Opt-Out Instructions

• Reply STOP to any message to unsubscribe from all messages

• You will receive one final confirmation of your opt-out

• Opt-out is processed immediately and applies to all future messages

• You may opt back in by resubscribing through our website or by contacting us

3.7 Help and Support

• Reply HELP for assistance

• Contact us at [your support email/phone] for additional help

• Visit our website for more information

3.8 Privacy and Data Use

• Your phone number and message data are governed by our Privacy Policy

• We do not sell or rent your phone number to third parties

• Message content may be stored for quality assurance and compliance purposes

4. Client Responsibilities

4.1 Information and Access

You agree to:

• Provide accurate, complete, and timely information

• Grant necessary access to systems, tools, and accounts

• Respond to requests for feedback and approvals within reasonable timeframes

• Maintain active communication throughout the engagement

4.2 Implementation Requirements

You understand that successful implementation requires:

• Active participation in discovery, planning, and testing phases

• Allocation of internal resources and time

• Testing and validation of delivered systems

• Training and adoption by your team

• Ongoing maintenance and optimization

4.3 Traffic

You acknowledge that:

• Automation systems require traffic, leads, or data to produce results

• Results depend on factors outside our control, including market conditions and your marketing efforts

5. Results and Guarantees

5.1 No Guaranteed Results

While we share real client outcomes and case studies:

• Individual results vary based on numerous factors

• Past performance does not guarantee future results

• Success depends on implementation quality, market conditions, client effort, and other variables

• We make no representations or warranties about specific outcomes

5.2 Realistic Expectations

You understand that:

• All systems require testing, optimization, and refinement

• Implementation timelines may vary based on complexity and client responsiveness

• Some strategies may not work as expected and require adjustment

• Continuous improvement is an ongoing process, not a one-time fix

6. Payment Terms

6.1 Fees and Pricing

• Audit fees: £750-1,000 (depending on scope)

• Implementation projects: Custom pricing based on scope and complexity

• All fees must be agreed upon in writing before work begins

6.2 Payment Schedule

• Payment terms are specified in individual service agreements

• Typical structure: Deposit upfront, milestone payments, final payment upon completion

• Late payments may incur interest charges and service suspension

6.3 Refund Policy

• Audit fees are non-refundable once work has commenced

• Implementation refunds are governed by individual service agreements

• Refunds, if applicable, are processed within 14-30 business days

7. Intellectual Property

7.1 Client Owns Deliverables

Upon full payment, you own:

• Custom automation systems built specifically for your business

• Documentation and training materials created for your use

• Data and content you provided or generated through our systems

7.2 We Retain IP Rights

AMPL Consulting retains ownership of:

• Our proprietary methodologies, frameworks, and processes

• Template systems, tools, and pre-built components

• General knowledge and expertise applied to your project

• Marketing materials, case studies, and educational content (subject to confidentiality)

7.3 Third-Party Tools

• Many implementations use third-party platforms (Make.com, ActiveCampaign, etc.)

• You are responsible for maintaining licenses and compliance with third-party terms

• We are not liable for third-party service changes, outages, or pricing

8. Confidentiality

8.1 Mutual Confidentiality

Both parties agree to:

• Keep confidential information private and secure

• Use confidential information only for the purposes of this engagement

• Not disclose confidential information without written consent

8.2 Exceptions

Confidentiality does not apply to information that:

• Is publicly available or becomes public through no fault of the receiving party

• Was already known to the receiving party before disclosure

• Is required to be disclosed by law or court order

8.3 Case Studies and Testimonials

We may request permission to:

• Create case studies highlighting results achieved (with your approval)

• Use your testimonials in marketing materials

• Reference you as a client (company name only, unless you approve details)

You may decline or request anonymization.

9. Limitation of Liability

9.1 Service Limitations

To the fullest extent permitted by law:

• Our services are provided "as is" without warranties of any kind

• We are not liable for indirect, incidental, or consequential damages

• Our total liability is limited to the amount you paid for services in the 12 months preceding the claim

9.2 Third-Party Services

We are not responsible for:

• Failures, outages, or changes to third-party platforms

• Data loss or security breaches on third-party systems

• Integration issues caused by third-party updates or changes

9.3 Client Responsibilities

You are responsible for:

• How you use implemented systems

• Compliance with laws and regulations in your industry

• Accuracy of data and communications sent through automated systems

• Backup and security of your own data

10. Termination

10.1 Termination by Client

You may terminate services by:

• Providing 14 days' written notice

• Paying for all work completed through the termination date

• Forfeiting any deposits or prepayments for future work

10.2 Termination by AMPL Consulting

We may terminate services if:

• You breach these Terms or fail to pay invoices

• You fail to provide necessary cooperation or information

• The engagement becomes commercially unreasonable

10.3 Effect of Termination

Upon termination:

• You will receive deliverables completed through the termination date

• Outstanding invoices become immediately due

• Confidentiality obligations continue indefinitely

• SMS subscriptions are canceled (you may also manually opt-out)

11. Dispute Resolution

11.1 Informal Resolution

Before pursuing formal action, both parties agree to:

• Communicate concerns in good faith

• Attempt to resolve disputes through negotiation

• Allow 30 days for informal resolution attempts

11.2 Governing Law

These Terms are governed by the laws of England and Wales.

11.3 Jurisdiction

Any legal disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Modifications to Terms

12.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes will be effective upon:

• Posting the updated Terms on our website with a new "Last Updated" date

• Notifying active clients via email or SMS

12.2 Acceptance of Changes

Continued use of our services after changes constitutes acceptance. If you do not agree to modified Terms, you must discontinue services and notify us.

13. General Provisions

13.1 Entire Agreement

These Terms, together with individual service agreements and our Privacy Policy, constitute the entire agreement between you and AMPL Consulting.

13.2 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

13.3 No Waiver

Failure to enforce any right or provision does not constitute a waiver of that right.

13.4 Assignment

You may not assign these Terms without our written consent. We may assign our rights and obligations to a successor entity.

13.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

14 You must be 18 years of age or older to use this SMS service.

15. Contact Information

For questions about these Terms, please contact:

AMPL Consulting
Email: thomas@weareampl.com
Phone: +447771615000
Address: Unit 1 The Ajm Centre

Prospect Business Park, Dorset, BH217DZ

By using our services or subscribing to our SMS program, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.